Shipping policy

Thank you for visiting and shopping at sono. Following are the terms and conditions that constitute our Shipping Policy.

1. Shipment Processing Time

All orders are processed within 7 business days upon receiving your order confirmation. Orders are not shipped or delivered on weekends or public holidays. 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

2. Shipping Rates & Delivery Estimates

We are pleased to offer Free Shipping for all orders shipped to Hong Kong, Macau, and Taiwan.
Courier Service: All shipments are dispatched via SF Express.
Delivery Time: Delivery times vary depending on your destination and are subject to SF Express's standard transit schedules.

3. Important Requirements for Customers in Taiwan

To comply with Taiwan Customs regulations and ensure smooth import clearance, customers placing orders shipped to Taiwan must fulfill the following mandatory requirements:
EZ WAY Registration: You must download and complete the real-name registration on the EZ WAY mobile app prior to ordering.

Required Information at Checkout: You must provide your accurate full name (matching your National ID), phone number, and National ID Number in the order details.

Please note: Failure to register on EZ WAY or providing inaccurate information may result in customs delays or parcel rejection. sono is not liable for delays or failed deliveries caused by incomplete customs documentation.

4. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has been dispatched. This email will contain your SF Express tracking number, which is automatically generated via our Shopify system. The tracking number will be active and trackable within 24 hours.